Problem Management enables IT teams to prevent incidents by identifying the root cause. Learn about the overall process, benefits, and best practices.

Problem management is a core component of the ITSM framework and is the process for identifying and managing root causes and potential IT incidents. Problem management identifies and manages …

Problem management is an 8 step framework most commonly used by IT teams. Your team can use problem management to solve for repeating major incidents. By organizing and structuring your …

Problem management is a critical aspect of IT service management (ITSM). The problem management process is both proactive and reactive and improves an IT team’s ability to find the root cause of …

Objective: Problem Management aims to manage the lifecycle of all Problems. The primary objectives of this ITIL process are to prevent Incidents from happening, and to minimize the impact of incidents …

Oct 17, 2025 · ITIL Problem management is a popular process that helps you manage the complete lifecycle of all problems within an organization. The primary goal of this ITIL process is to prevent IT …

Mar 12, 2024 · Learn how to build a Problem Management process in eight practical steps and adopt a proactive approach to your IT support offerings!

Problem Management includes the activities that are required to prevent the recurrence or replication of incidents. It enables you to form recommendations for improvement, maintain problems, and review …

There will be one Problem Management Process for all of the IT organization. Service Ownership is a critical component to assuring the quality of services provided by IT. The Service Owner must be …

In this guide, we'll examine each facet of problem management in detail, providing all the knowledge you need to get up to speed on how to implement problem management in your enterprise.