Explore the itil vs itsm debate and learn how ITIL is a framework of best practices for aligning IT services with business goals in modern ITSM.

Problem Management enables IT teams to prevent incidents by identifying the root cause. Learn about the overall process, benefits, and best practices.

Within a CMDB, these tracked items are known as configuration items (CIs). As defined by ITIL 4, CIs are “any component that needs to be managed in order to deliver an IT service.” Some easy …

Using templates designed to manage incidents, you can create a repeatable incident management workflow, which ensures teams log, diagnose, and resolve incidents—and have a record of their …

Configuration and asset management are both critical ITSM practices that overlap but are uniquely different in scope. Learn more about the key differences.

A strong problem management process helps teams identify and manage the root causes of incidents on an IT service. Done well, a consistent problem management process can keep repeat incidents …

Discover the stages of the asset management life cycle. Learn how to effectively plan, operate, maintain, and dispose of assets for optimal performance.

Learn what the change control process is, its key steps, and how it can help manage project changes effectively.

ITIL service transition employs best practices to shift services to production effectively, safely, and efficiently. This guide will review the benefits and key principles of ITIL service transition, as well as …

IT Change Management minimizes risk while making changes to systems and services. Learn about the change management process, its importance, best practices